Get the Most Out of Facebook Insights – What Questions to Ask

Facebook fan pages are all the craze with clients, celebrities and those aspiring to be famous in one way or the other. Unfortunately, for those of us who live and and breath analytics this also represents one of the biggest obstacles with Facebook.

Here is what current fan page owners are currently able to get insight into:

  1. The total number of fans and active fans on their page. An active fan is a Facebook user who engaged with your fan page in some way.
  2. Gender demographic data
  3. Fan subscription and un-subscription trends
  4. Language and location statistics

To the untrained eye, you’re left rather un-impressed with Facebook’s Insights. And while there is something to be said about its limitations, let’s focus on what we can learn from them. Like any analytics platform, you should use this data to find trends and form hypotheses. Here are some ideas to get you started and in the right frame of mind.

Fan Interactions and Demographics

Take a look at which status updates, video posts, etc. get the most fan interaction (comments and likes) and determine why. Is it because you are giving something away? How did that affect your fan growth rate? What demographic was most active – male or female? You need to ask all of these questions so you can maximize the effectiveness of your future updates and posts.

You want to maximize fan interaction, and in order to do that you need to have an understanding of who is paying attention and why. By looking at a user’s demographic you can better target them with future updates. It’s also a good idea to see how this compares to your website’s users. Does that match up? What you need to determine is how this affects your online marketing strategy.

Un-Fanning Metrics

One area you’ll want to keep a close eye on is un-fanning metrics. It can be difficult to determine what exactly caused someone to decide to no longer be a fan of your page, but there are some questions you can ask to narrow it down. Here are some things you should look at:

How frequently are you updating your page? Perhaps your audience needs more or less updates to keep their interest or to not overwhelm them. Test this and take it one step further by testing different days of the week to determine which days get you the most fan interaction.
How engaging are your updates/posts? Are you giving users a reason to want to monitor your updates and to want to get involved in the conversation? You should try different types of updates to see how it affects the number of fans you have.

Are you losing most of your fans after you give something away or run a contest? This is a common way to lose fans as people will become a fan of the page just for a chance to win. The question now becomes: how can you keep them around? Do you offer up some type of minor giveaway at random times to fans?

Conclusions

Facebook’s Insights provides us with numerous opportunities to ask “why?” Asking questions about the information they give you plus a little out-of-the-box thinking can go a long way to getting the most out of Facebook’s Insights. What questions do you ask when evaluating your Facebook Page Insights?